Terms of Service

• QuanticPlay, we, us — Quantic Play Limited, the provider of the QuanticPlay platform.
• Platform — the QuanticPlay competition, instant-win and loot-box technology, together with its administrative tools, APIs and integrations.
• Operator — a business that licenses the Platform to run its own competitions, prize draws, instant wins or mystery-box products.
• Promoter — the Operator responsible for a given competition, its rules, prizes and regulatory position.
• Player — an end user who takes part in an Operator's competition.
• Site — this website and any of its subdomains.
• Order Form — the signed commercial agreement, statement of work or licence schedule between QuanticPlay and an Operator.

QuanticPlay is a business-to-business technology provider. We build and license the software that Operators use to run prize competitions, instant wins and loot-box style products.

These terms cover two things: your use of this Site, and the general framework that applies to Operators using the Platform. Where an Operator has signed an Order Form, that document takes precedence over these terms for anything it addresses.

This is the most important section on this page. QuanticPlay does not promote, run, market or administer competitions in its own name, does not sell tickets, does not hold player funds and does not award prizes.

Each competition is promoted by the Operator that publishes it. The Operator is solely responsible for its competition terms, entry routes and pricing, prize sourcing and fulfilment, marketing claims, customer relationship, and its own licensing and regulatory compliance in every territory where it operates.

If you are a Player with a question, dispute or prize claim, contact the operator whose website you entered through. See our complaints and escalation policy for how routing works.

You may use the Site to learn about the Platform and to contact us about a commercial relationship. The Site is informational: nothing on it is an offer to sell a ticket, an entry into a competition, or professional legal or regulatory advice.

You must be at least 18 and act on behalf of a business or in a professional capacity when submitting an enquiry through the Site.

To be onboarded as an Operator you must be able to confirm that you:

• are a legally constituted business with the authority to enter into an agreement;
• hold, or will hold before launch, any permission, licence or exemption your market requires for the products you intend to run;
• will complete our due diligence and know-your-business checks;
• will publish your own competition terms, privacy notice and complaints route to your Players;
• will operate age and territory restrictions appropriate to your market.

The Platform provides configurable building blocks. Depending on your licence these may include competition and prize-draw mechanics, instant-win logic, mystery and loot-box reveals, trade-in and credit mechanics, live draw tooling, wallets and credits, ticket allocation and audit records, promotional tools, loyalty mechanics, and reporting.

Availability, limits, pricing and any market-specific configuration are set out in your Order Form. Feature descriptions on this Site are indicative and may change as the Platform develops.

The Platform includes tooling designed to support responsible operation, which the Operator configures and is responsible for using appropriately. This can include:

• age gating and identity-verification integration points;
• territory restriction and geo-based access controls;
• spend limits, play breaks, cooling-off and account-closure controls;
• free-entry and alternative-method-of-entry (AMOE) routes for sweepstakes-style models;
• skill-question support where a market requires it;
• draw and outcome audit records.

Providing this tooling is not a legal opinion, certification or assurance that a particular product is lawful in a particular territory. Each Operator must take its own advice.

You must not, and must not permit any third party to:

• use the Platform for any unlawful product, or in any territory where the product is prohibited;
• market to minors or to people who have asked to be excluded;
• misrepresent odds, prize values, ticket availability or draw outcomes;
• manipulate draws, instant-win outcomes, ticket allocation or audit records;
• create multiple or fraudulent accounts, or use bots, scrapers or automated entry tools;
• attempt to access, probe or disrupt the Platform's infrastructure, or bypass its access controls;
• reverse engineer, copy or resell the Platform except as your Order Form permits;
• use the Platform to launder funds or process payments outside the agreed rails.

We may suspend access where we reasonably believe this section has been breached, or where continued operation would expose us or Players to material risk.

Administrative accounts are issued to named individuals. You are responsible for keeping credentials confidential, for enabling the authentication controls we make available, for managing your own user permissions, and for all activity carried out under your accounts.

Tell us promptly if you suspect any unauthorised access.

Fees, billing periods, revenue models and payment terms are set out in your Order Form. Unless stated otherwise, fees exclude applicable taxes.

Player payments are processed by the Operator's own payment providers. Chargebacks, refunds and payment disputes raised by Players are handled by the Operator under its own terms.

The Platform, the Site, and all software, designs, text, graphics, logos and documentation within them remain the property of QuanticPlay or its licensors. Nothing here transfers ownership.

Operators receive a limited, non-exclusive, non-transferable right to use the Platform for the term and purpose set out in their Order Form. Operator brands, content and prize material remain the Operator's property; the Operator grants us the limited right to host and display that material as needed to provide the service.

Where we handle personal data about Site visitors and business contacts, we act as controller. Where we host and process Player data on an Operator's behalf, the Operator is the controller and we act as processor under their instructions and the data-processing terms in their agreement.

Our Privacy Policy and Cookie Policy explain this in more detail.

We work to keep the Platform available and to schedule maintenance sensibly, but we do not guarantee uninterrupted or error-free operation on this Site. Any service commitments are those written in your Order Form.

Where a technical fault produces an incorrect outcome — a duplicated entry, a misreported instant win, a mis-priced ticket — we will work with the Operator to correct the record. The Operator remains responsible for communicating with affected Players and for honouring its published competition terms.

We may add, change or withdraw Platform features, and may update this page (see below).

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent permitted by law:

• the Site is provided on an "as is" basis without warranties of any kind;
• we are not liable for loss of profit, revenue, goodwill, anticipated savings, or for indirect or consequential loss;
• we are not liable for an Operator's competitions, prizes, marketing, regulatory position or dealings with its Players;
• where an Order Form is in place, our liability is capped as stated in that Order Form.

Either party may terminate a commercial relationship in line with the Order Form. We may suspend or terminate access immediately where there is a material breach, a legal or regulatory requirement to do so, a security risk, or non-payment. On termination, licence rights end and we will cooperate on a reasonable data-export and deletion process.

Neither party is in breach because of an event beyond its reasonable control, including natural events, war, civil unrest, industrial action, epidemic, failure of public telecommunications or utilities, third-party infrastructure or payment-provider outages, or an act or order of a government or regulator. Affected obligations are suspended for the duration of the event.

We may update these terms from time to time. The "last updated" date above shows when the current version took effect. Material changes affecting an Operator's agreement will be notified through the contact channels in that agreement.

If any provision is found unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. These terms do not create a partnership, agency or joint venture, and confer no rights on third parties.

These terms are governed by the laws of the Republic of Cyprus, and the courts of Nicosia, Cyprus have exclusive jurisdiction, unless your Order Form states otherwise.

Questions about these terms: info@quanticplay.com. To raise a formal issue, see our complaints and escalation policy.

Quantic Play Limited, a private technology company registered in Cyprus under registration number HE 470521. Registered office: 236 Strovolou Avenue, Strovolos, Nicosia 2048, Cyprus.